March 2024 by Robert Scott George
Waitrose very clean and tidy
January 2024 by Brigitte Wise
This store has got to be one of their worst ones.The cafe stopped serving food hot food at 1:30, leaving a lot of elderly people without their lunch, it shuts at 2.30!One of the toilets was broken, they're always filthy and there's no soap. The soap dispensers haven't been working for years.It's always freezing cold in this store, even in the cafe - very unpleasant. The shelves are half empty, constantly.I would not recommend it at all.
December 2023 by Rachel Hartley
Ordered a vegan Christmas Turkey and a gammon joint from the Christmas range to pick up just before Christmas. They had the order and the vegan Turkey but they didn?t have the gammon joint. We ordered it weeks before online and was for our Christmas dinner. They just said ?sorry we don?t have any in stock?.
December 2023 by Jolanta Stanke
Some items out of stock on a Saturday afternoon
November 2023 by Harry Mccudden
Well I got everything I wanted and I know, ,(I hope), that it's all top quality stuff. PS helpful and friendly staff.
November 2023 by Karen Pickett
Only one issue - recently bought some glasses from the household area. Got to checkout and asked if there was something I could wrap them in. To be told no.If you are selling fragile objects probably a good idea to have something for customers to protect them with.
November 2023 by William Doyle
Lovely select of food. Nice to treat yourself every few weeks with a waitrose shop.
October 2023 by Alasdair MacK
Well maintained, airy store.Plenty of helpful and polite staff.May seem relatively expensive, but the quality of the counter goods, means we have negligible food waste.Nice café.
October 2023 by George Bull
Great selection and range of products. Nicely laid out in a logical order made shopping easy.
October 2023 by Jetsetter davis
Went to cafe food was nice shop is actually quite small but it is good enough.
October 2023 by Cheryl Mace
Excellent staff are always polite and helpful store very clean
September 2023 by Candice Howard
Nice store,but wasn't very clear where the eating cutlery was and didn't seem like they had sets of eating cutlery. Like they didn't have a pack of forks, knives and spoons in a pack. Other than that staff were friendly and helpful when I asked for help finding the cutlery.
September 2023 by RichardL Lilley
I don't like the general ambience of this particular store. It always seems an unfriendly environment, run for the benefit of the staff. By comparison, my local Tesco is a much happier environment to shop and eat at.
August 2023 by james benedict
Nice shop, but typically high prices as Waitrose always have.
August 2023 by john rixon
It?s a fab experience including the coffee shop. The only thing that spoils it for me is that the grass and shrubs that border the store are no longer tidy. They once were nice and neat. Untidy, uncut areas encourage litter and detract from the brand image.John, Tilehurst
