February 2024 by B
very low staffed
February 2024 by Samreen Khan
There was this one lady, do not know whether she was a manager or not, standing in front of the shop staring down at me, there was a part of me that wanted to turn around and say that as a customer we are responsible for your pay. Train them some decent manners, the basic of customer experience is to be made welcomed, failed at that too.
February 2024 by Lee B
Some good offers but really it?s the only positive. Ask a staff member if they have the shoes I pointed out and they go away, then come back with the box without a single word, staff more interested in talking about their day off plans with eachother, rather than interacting with the customers in the building and, I don?t know what it is with sport shops in general, but why must we be subjected to the awful (c)rap music, uncensored of course with the kids in the building.Good items, good deals, but that?s just the stock, can?t say much else to the other aspects
February 2024 by Sam Winner
The manager ?Ronnie? customer service was above & beyond today in my view.
February 2024 by Marie-Claire Peterson
Sports direct in Reading !New store great ....people that work there absolutely diabolical.What do you expect, if the manager isn't on his phone he's being rude about you in ear shot...as you walk away.This bitter man is not training anyone in anything , staff are just dismissive, complacent and unwilling to help.I would love head office to reach so I could give some clear examples. My boy loves going in there....for me it's a horrible nightmare. They treat you as if they have an in joke about you.The last four times I've been in there I've left wanting to fire bomb the place. I see another person has left a 1 star review and 12 have agreed.
December 2023 by Noman Ul Hassan
I went to this shop for the third time and I wanted to get a phone and I asked the person working here to show me the phone but he was very rude and shameless person.And their service is not very good, all the workers here just use the phone and ignore the customers, it's very rude staff here.And my friends have also complained about them many times but I would like everyone not to come to them here and don't waste your money and time.
December 2023 by Malik Noman
Me and my friend went to them but their staff ignore their customer and very rude all the staff don't listen to any customer and ignore everyone.Do not bring your family with your children and friends to this shop. The workers here are very rude and shameless who ignore the customer and keep using the phone and do not listen to the customer and are very rude.
December 2023 by bbiswash _
Gone to their new storeWorst store ever,Very bad in customer service
December 2023 by Bislan Simbirsky
The worst online order experience! First they removed one item from my order saying literally ?changed mind?! Really? You changed your mind? Okay I decided to pick up the last item from the store.. I spent 1 hour staying near cashier and looking at my parcel but they couldn?t give it to me as in their system it still says it should be 2 items, not one!!! To support my words and if any case they read this my order number is APPSD4000010475009823/11/2023Thank you sports direct, you will never see me again
December 2023 by Sebastián Antúnez
My wife placed an order online. They cancelled it saying payment was not taken but it was taken and they refuse to help with the refund. We?ll never set foot in one of their stores or order again online.
November 2023 by Laura VR
Bought something in size smaller as they told me they didn?t have more sizes (on sale, what it?s out it?s what we have). I came back few days later to return the item (I saw they have my size now in there) and they don?t give me my money back, just a gift card. Very dissatisfied and disappointed
November 2023 by Mohamed Samim
Huge verity of clothing and shoes. Affordable prices
October 2023 by Monique Mazzolini
No tellers seriously ? why??? Even phoned but nobody answered.
September 2023 by Arjomitro Mandal
It's a good shoe shop with lots in it.
September 2023 by Some Guy
Force to wait in line for 15minutes (checked my google timeline) for a return as only one staff member was operating tills and the supervisor to the left just stood there while 5 more people waited behind me. I was told I could not return my item despite being within the time frame and would have to do it online while the till operator condescendingly repeated "do you understand". I've personally worked in retail and have been told negative things from friends who've worked for sports direct. If your goal as employee is to waste as much time as possible while getting paid by a company that treats their employees like trash then great, but if this is being transfered to customers then you're just sticking it to people who wont want to shop here again.