March 2024 by Sean
Clothing has a great selection of stock and fast check out option. However the café had run out of nearly all the cakes, scones etc and it was only 3pm.
February 2024 by Katie Glanville
Great shop. Staff friendly and helpful. Cafe is very good but a little slow
February 2024 by Annemarie Gee
I recently visited M&S Reading with my fiancé to look for a suit. As soon as we got to the suit section we were greeted by a lovely lady who encouraged us to pick as many as we needed and to try on. When we got to the fitting rooms, there with a welcoming smile was Adam! Adam made this situation so easy, pleasant and thorough. Adam?s advice, patience and customer service were second to none. Even with our 2 year old in tow the experience we had was calm and we purchased a lovely fitting suit for my fiancé and left very happy customers. We will be recommending M&S and Adam to everyone! Thank you
February 2024 by Rozemary Kamande
Antony the manager upstairs in the men?s section was extremely helpful with a gentleman with special needs. 11/10?
January 2024 by Faye Kirby
Very rude staff
January 2024 by A M
Oh gosh, what an experience. Queuing for 25 mins, watching half the queue decide to put their items back on the shelf. Self service checkouts cramped. The queue squashed into the tiniest spaces between overstuffed rails of drab brown, grey & dark blue items as far as the eye can see, including about 400 pairs of drab socks. The customers tried to cheer themselves up a bit by making a joke of the awfulness of it.What a disaster, M&S. Financially and in terms of marketing.Having just had the pleasure of John Lewis staff and excellent service, I won't be returning to this particular store, for sure.
December 2023 by Sandra H
Self checkouts should not be a replacement for the normal manned registers especially when you do a big shop. Not only that but they?ve put these small ones where there?s not enough space to bag the items, hardly any staff and one person servicing the normal tills even at peak times. One feels like an idiot scanning items with the machines playing up waiting for a staff member to sort it. This is seriously humiliating. As a customer the least you can expect is some basic level of service specifically in a higher end food shop like M&S.
December 2023 by Natasha Price
Elisa was so friendly and helpful. She made me feel comfortable and helped me pick something that was right for me.
December 2023 by A S H
My visit to Marks and Spencer was marred by a frustrating and experience.Zuri, an employee, was remarkably helpful, demonstrating excellent customer service. However, her manager (((Anthony))),unfortunately, proved to be a hindrance.When I needed assistance with a return, instead of support, the manager launched into a 15-minute lecture about the perceived shortcomings of Marks and Spencer products.This not only felt unprofessional but also left me without a resolution to my issue. It's disheartening when a positive encounter with a dedicated employee is overshadowed by a manager's lack of assistance and a lengthy critique session.I hope Marks and Spencer addresses such instances to maintain the reputation they strive for in customer service as (Anthony) surely doesn?t represent any help versus being robotically handling issues.
December 2023 by Miss Petra
Had a bra fitting done today by Tiru, and I can only recommend. It was very professional and she made my very comfortable. After a quick chat she knew exactly what I?m after and all the choices she brought me to try were satisfying. I ended up buying 3 bras as felt very comfortable and happy with a choices.Thank you !
November 2023 by Zoe Smith
Lovely cafe, great service!
November 2023 by Manasa V
Bad experience with staff in returning an item.I had to return a click-and-collect order. Did everything according to the instructions given to me online through my M&S account, got a refund barcode, took that and my item to the returns & exchange till. The staff member handling the returns repeatedly told me she couldn't process the refund, all the while scanning the wrong code. She said her system wouldn't accept it because it was more than 30 days ago, but that could not have been possible because my return request had already been accepted! and I had created that return request on that very day, so I knew I was not past the return validity date. In fact, I had another week before that validity expired. In the end I took a look at the screen when she did finally scan the right barcode. Indeed it said I was due for a refund! I got a credit voucher instead, when I should have sent the money to the card I paid with. I understand that the staff member was probably performing her duties according to the policy she was familiar with, but she refused to listen to me when I clearly stated (and had proof!) that my refund request had already been accepted. I also understand that these systems are often confusing. All I ask is that one listens to customers, rather than insisting they are in the wrong.In hind sight I should have chosen the post-office returns as I could have avoided this mess.
October 2023 by Brenda Meechan
I used the cafe and changing toilets today. Waited fifteen minutes to be served the tables were full of dishes no cutlery. We were told short staff. Only two of us today. I used the parent toilets both bins were overflowing with nappies. What?s happened to this store???
October 2023 by Anusha Thottingal
Bit expensive But the quality is excellent ?We have purchased dresses and toys from thereThe fur quality of the soft toys are superb and dress also.If you are looking for durability m&s is the best option for you BT the same product might be available in some other shops with lesser pounds Bt that won't last as m&s products.
September 2023 by Tom Stefanski
Grocery:Product quality 4 of 5Product availability 4 of 5---Fashion (men's):Product quality 4 of 5Product availability 3 of 5---Online shop experience:Online ordering and collection 1 of 5I fund M&S online ordering misleading. Date you select for collection is not the date the item is available. Just missed the collection as the items arrived earlier then I was able to collect them (due to my holidays) and fell into the return and refund policy. All communication through SMS rather than indicated as email. Looks like incompetently implemented online shop functionality.Please ensure that date of collection and availability of the item starts at the same time.Please follow your own policy of sending emails rather than SMS regarding the order progress.Product quality closer to 3.5-4 stars, however big minus for the online experience.