December 2022 by Simeon Bennett
I normally avoid Costa but needs must on a 6 hour motorway journey. Got a great cup of early grey tea, free warm milk for the kids and kind, friendly service from a server named Soya. I was grateful for all three of these things - thank you Costa Reading West
December 2022 by Renata U
Coffee was the worst in my life! Staff much loud and unprofessional. They make jokes between each other, loudly laugh and ignore the customers. I do not recommend at all. Shame cannot give 0 stars.
September 2022 by draen x
one staff looks like he didnt want to be there. and one female staff was very rude, when i had to return my drink because the cream tasted gone off (i tasted the cream and it was warm and lightly sour). she asked if i wanted cream in the new one, i said \\\"if you got a new one, then yes please\\\". she hurled the drink in the bin and it splattered on the wall. then proceeded to grumble and complain that \\\"the cream was fresh\\\" and something about 'demanding', then cleaned up the mess she made. i dont understand why i felt like its my fault for returning my drink and asking for a new one. i know they're busy but serving spoiled products is not a great idea. what's interesting is that THEY STILL SOLD CREAM TO CUSTOMERS WITHOUT CHECKING FIRST.\\n\\nhope the customers you served the cream to wont have tummy pains.
July 2022 by D John P
The most awful coffee I have had. Second time around just as bad. I don?t know what they do to make it taste so awful. More like hint of coffee. Had plenty of instant coffee better that this.
July 2022 by Marzanna Lech
Today at 11pm when the seller was with friends I was refused coffee. He said it was closed. After a while, I noticed that he was serving other clients. A very sad situation. And when I got back and his friends were gone, he started serving other clients. When I came over he was scared and said it was already open. He did not want to give the number to the manager.?
June 2022 by Tom Nicoll
Staff were trying to close early this evening and wouldn?t serve my pregnant wife. Staff in other shops said they shouldn?t be closing that early. Seems they do this all the time.
March 2022 by Shaber Kazmi
DONT, JUST DONT, this place and staff give costa a really bad name, they cant make a basic americano with milk, the staff and costa coffee should be ashamed of themselves, i asked for cup holders and was given a costa plastic tray to take home with me!? not fair when they are charging outragous prices.was served by catarina who is extremely rude and needs basic training on how to make a tea and coffee to start, then if she is feeling confident move her on to the other drinks.
January 2022 by London Food Club
2 stars for my visit on 23/12. Ordered a hazelnut soy latte.There was zero hazelnut syrup added and though I ordered a large, my cup was just over half full.In other words I paid for half a latte and by the time I realised, Im already on the motorway.Literally only getting a second star because service was quick, but there might lay the problem? Fix up? I know how amazing Costa can be!
October 2021 by Rhia S
The people making the coffee where friendly and made a nice coffee. The "manager - Jakub" was extremely rude, constantly walking away from the till and distracting the people making the coffee, he was not greeting customers, constantly coming from behind the covid barrier to "listen" to customers and leaning very close. The tables where not clean lots having food and liquid still on them, there where two tables that had food all over the floor not cleaned up since before we turned up (30mins)
August 2021 by Dr Uma Ema
Huge area to sit safely. The coffee was ok nothing special. I tried the chocolate slice for the first time and wasn't very impressed with it. However it was vegan and. liked that part. Product availability wasn't 100%. But the stuffs were really nice and hard working. They tried to look for an item inside as it wasn't available on display. ??
August 2021 by Daniel W
Costa is normally really good and on the ball. But this service station costa was like watching slow-mo. Took 20 minutes for 3 couples in front and ourselves to get served. Every other persons drink was wrong. Staff not wearing masks properly during COVID and our drinks were not made correctly. Ordered 2 salted caramel frostinos with coffee and cream but was served without the usual caramel crunch and salted- caramel syrup. Not worth the price or time, disappointed.
January 2021 by Peter Rowland
Good quality cup of coffee served by a friendly barista in an actual cup rather than paper. A good selection of tasty treats available to accompany your drinks we opted for a Sicilian lemon tart and a chocolate chip shortbread they were a welcome addition to our flat whites there's also a selection of comfortable chairs in which to relax a nice touch when taking a break from a long journey Don't forget to use the moto app when ordering as it usually gives a 20% discount making the prices far more reasonable
August 2018 by Adrian Illingworth
Not cheap. Chain coffee. Does what you expect.
July 2018 by MisterZam
Very under staffed. I am disappointed with businesses getting too big that they no longer care about their customers or struggling staff. These two barista are working as hard as they can but cannot keep up with a long line of people obviously. Costa send help!
July 2018 by Brian Selby
Tables cleared fairly quickly for such a busy place. Other than that it was a regular Costa.