February 2024 by Rebecca Newton
Lied about delivering an Etsy parcel and now I can't get through to the Delivery Office/customer service number. Open just two hours a day during normal office hours (when people are working themselves).I've never had an issue with a stolen parcel with Royal Mail before, very shocked by this. Especially as the postman in question is likely still responsible for handling my mail...
February 2024 by DB Gaming
This site is disgusting. Rubbish all over the floor staff just standing around smokingA tyres bolder than the managers head. Unacceptable
January 2024 by Rachel Elizabeth Alice Waters
As usual with RM these days, insouciant staff and no idea why their failing infrastructure is so disappointing for the general public.
December 2023 by Mark Turner
A total shambles. Deliveries constantly late and delayed by weeks. Never respond to complaints. Disgraceful.
October 2023 by Horia Tudor
Absolutely useless and they're only open 2 hours a day. Next time they strike they should be reminded about the incredibly poor service they offer.
September 2023 by Naz M
Absolute shambolic experience. Delivery wasnt even attempted. Paid for next day delivery with boots, package arrived in newbury - only to be lied to by their customer service advisor to say that it wasn?t next day to avoid the next day delivery refund. Boots responded so quickly and refunded me straight away.
September 2023 by Net T
DO NOT TRUST ROYAL MAIL WITH YOUR MAIL. THEY ADMITTED TO LOSING IMPORTANT LETTERS I WAS EXPECTING.THEY DON'T CARE THAT THEY CAUSED ME A GREAT DEAL OF STRESS.
September 2023 by Nicola Harrisom
Tried to phone using the # provided and message said I had dialled an incorrect #. Anyone have any idea of the correct phone # to reach this office on please?
September 2023 by salima lalani
Loved the service... First i had booked with UPS servic ebut tilll 10days no one came to pick the parcel.. then i serached about this and booked in this for same day service.. they picked up on time and delivered before time.. highly recommend everyone to use this.. now i will.go for this Royal mail onlyThank you for the service
August 2023 by peter rose
Very bad service new notice on door open 8 to 10 no notice on web site went to collect parcel 4 times no one there absolute shocking service I hope this complaint gets to the highest level
May 2023 by David Goodson
Ridiculous opening hours, how are people with jobs supposed to collect parcels, when it shuts at 2pm
April 2023 by Laurel Ellis
Never bloody open!Opens after I leave for work and closes before I come home! Why would it close at 2pm?
March 2023 by Francine
I turned up before I went on holiday within the opening hours of pick up on a Saturday ......and the door was locked. Back from my break, and tried again today to pick up and just missed them as only open for 2 hours on a Monday for collection???? Seriously the Post Office offer very limited collections times which are not workable when many of us also have to work during the day. You used to have good collection times options in the past, now they are near impossible to get to while trying to squeeze a time you're open into a working day!
March 2023 by Shaun Tyrrell
Poor service.. Disabled so had to ring for advice and was on hold for 39 minutes only to be told they would ring me back when had some news.. Still waiting!!!! Had NO POST delivered for 9 days now same for all 6 addresses in my block..
March 2023 by Brandon kelly
Like so many people before me turned up to get my Parcel because youKnow we actually work during the day so can?t be in to receive it and surprise surprise door is locked again supposed to be open Saturday 8-12 so I came at 10 and not one person around absolute joke of a place! Why you?re striking about pay and being overworked when you can?t do the simplest of jobs is laughable.
