September 2023 by Sheetal LK
Kieran from Kwik Fit Earley is amazing! Professional, friendly, advised & kept me informed on the progress of the car. Kwik fit is a reliable brand and employees like Kieran further endorse how dependable they are when it comes to leaving your car.
September 2023 by Ann Powell
Replacement of our exhaust was carried out same day by friendly staff. We had a problem once the job had been done so returned with the car as soon as we could and the issue was resolved immediately.
June 2023 by Fasil Mushtaq
Went in for a wheel alignment check. The team were very helpful and knowledgeable and explained in detail what the reading was. A second check was made to ensure the correct car details were entered and this was adjusted by the eagle eyed technician and adjusted. Carried out the adjustment and car drives like a dream in a straight line. Excellent customer service from Zach. Many Thanks
June 2023 by Raja K
Zach is a fantastic professional and demonstrated excellent customer service.Had a free wheel alignment check that went well, and it didn't require any adjustments. I am very impressed with the entire experience and their professionalism.I will definitely recommend this place to my friends and family.
June 2023 by Emma Cook
I went in for a single tyre replacement and ended up paying over £300 for 2 new tyres. I felt I was oversold on the tyres required and the issue was not thoroughly explained to me as to why I needed two replacing. The works were only meant to take 30mins and I ended up waiting for almost 2 hours whilst they completed works on other vehicles that came in and with no explanation as to why they were prioritising other vehicles.After only a few weeks of the replacement one of the brand new, expensive tyres had a flat, when we tried to remove the tyre in order to take it back to Kwik fit for them to fix it turned out they had also not put my locking wheel nut key back into the glove box. I went to ask for this and they had no idea where it was, but had a whole draw full of locking wheel nut keys for other vehicles that they had taken previously! Extremely unprofessional to say the least and clearly not the first time they have kept hold of these extremely crucial items.We eventually managed to get the tyre off and took it to a different tyre garage having no trust in Kwik fit to fix this, when they looked at my tyre it was completely ruined and highly dangerous, it was damaged on fitting, as it was fitted incorrectly and could have ended in an extremely dangerous blow out, potentially injuring myself and others. I have since returned the ruined tyre to Kwik fit for them to see their errors. I am expecting Kwik Fit to make contact to resolve this issue.
June 2023 by Jawad Rana
Apparently they can?t bolt a bit of plastic back under my car, the under tray is hanging off and just needs to be screwed back in - 2 minute job and offering money but they ?can?t do it? absolute joke. They couldn?t do the last 5 things I asked for either. Useless shop.
June 2023 by Jane Holmes
I took my Motability car in today because the tyre warning light had come on and I was nervous of driving my daughter to school tomorrow, 30+ miles away. Despite Motability not authorising calls on a Sunday, one of your lovely technicians (big beard!) checked the tyre over for me and was able to give reassure me that I didn't have a puncture. This is customer service! Other companies should learn from this attitude.Thank you so much. I will be recommending you wherever I go.
May 2023 by Ian Jones
Phoned up with a slow puncture. Was told to bring car in and a 60 min delay when I arrived became a 30 min delay I think because they worked hard. They checked that the tyre could be repaired, repaired it and sent me on my way. First class service - would recommend.
May 2023 by Mirko Ridolfo
Great service! I went for a puncture just 15min before closing time, nothing was too much trouble and they fixed it within minutes. The manager leads the team in the most efficient way, surely!
April 2023 by VICKI DARLING
Both Zac and Grant are very helpful and professional, a pleasure to deal with. Thank you both for all your help and great service.
April 2023 by Paul Aplin
Arrived this morning at Kwik Fit Earley with no appointment, for a new tyre after damaging the side wall. Was met by Stephen who was so accommodating and professional, in no time at all I had a new tyre fitted. Amazing service from the guys thank you.
March 2023 by Phil Linstead
Reception enging was great from a customer service point of view.I was advised that my rear wheel was slightly out of alignment, and to fix it they would have to realigne the front as well for an additional £100. Every customer was being advised the same!.Also my start button was not replaced and had to ask where it was.....Driving away I noticed my front tyre was underinflated, of which I get warning on my phone,it was ok when I arrived....I advised the next day I had a full service booked with Mercedes, they advised me that the alignment was fine but also styed that if there was an issue it would have been highlighted as a caution on the MOT only a gew weeks ago....so not great driving away.
March 2023 by Chris Baird
I brought the car here for an urgent repair when my regular mechanic was unavailable. I was initially apprehensive about taking the car to a large chain, as I?ve had bad experiences in the past. However, the service I received here, in particular from Kieran, was absolutely next level. Kieran booked the car in to be looked at last thing on a Friday afternoon and inspected it within 2 minutes of me dropping it off. He then ordered a part which was delivered and installed by lunchtime the next day. All in all, great experience. Cheers Kieran!
March 2023 by Lesley Thomas
Mitchell is an incredible asset to your team at Earley Kwik fit. Dealing with demanding customers (such as myself) with ease and confidence. My experience was a pleasurable one. Thank you Mitchell ?
March 2023 by Kenneth Wickens
Many thanks to the staff. Great service at the end of the day. Hope your manage knows what great ambassadors you are for the company.
