January 2024 by Lisa-Jane Bonfield
Friendly staff, lots of great products / toys to look at and buy
January 2024 by Jenny Eccles
Very , very helpful even though this shop did not stock the goods they took the trouble to give an alternative which they stock and even the name of a stockist Thank you so much
November 2023 by Pauline Taylor
I placed an order Sunday evening and was delighted on Monday morning to get a one hour delivery slot. All items received absolutely first class service by Smyths toy store and DHL delivery Thank you
October 2023 by Marjana A
Love this place I have boughtAmazing stuff from this place would recommend for young children
August 2023 by Karolina Wlodek
Adam (the manager) is very rude and incompetent i already paid £50 and he is telling me to buy something else from amazon instead of replacing a faulty controller. He Was racist. I believe he Was under influence of drugs. He didn't even check it. Please don't buy any electronics from this store. A person like that shouldn't have a role like that
July 2023 by Google user
A mistake was made, when I purchased a Game \\u0026 Console Bundle. The Game was supposed to be a download, I phoned the store and spoke to James who informed me a mistake was made and to return to the store with my receipt. So the Manager (sorry I didn't get her name) to make up for the mistake gave me a free Hard copy instead of the download code, she told me a few times that it's costing the store £50, so I knew what she did for me. I appreciate that, but honestly telling me one time would have been enough, for that you lost one star, because my time and inconvenience is less important to you. Would I return, or continue giving my money to Amazon, ...not too sure.
July 2023 by SLiM- DoNNI- BMX
A mistake was made, when I purchased a Game & Console Bundle. The Game was supposed to be a download, I phoned the store and spoke to James who informed me a mistake was made and to return to the store with my receipt. So the Manager (sorry I didn't get her name) to make up for the mistake gave me a free Hard copy instead of the download code, she told me a few times that it's costing the store £50, so I knew what she did for me. I appreciate that, but honestly telling me one time would have been enough, for that you lost one star, because my time and inconvenience is less important to you. Would I return, or continue giving my money to Amazon, ...not too sure.
June 2023 by Elitezaffi Cobra
Rubbish store and rubbish customer services and over the top prices.I could find much better and much cheaper toys on Amazon and EBay.
April 2023 by Julie Aldridge
Smyths in Luton - fantastic service from Sarah when looking for a car seat. She was so helpful and so enthusiastic. Explained everything clearly and fitted the seat in my car. Thank you so much Sarah, I shall be recommending this store to the family and I will be returning again
December 2022 by Nay Bradley
Travelled 240 miles (round trip) for a Razor crazy cart as Luton was the closest store in stock and would not deliver. Assured product was brand new never used, only to find it had heavy usage (scuffs, scratches, stripped wrapped around wheel and motor) and the product would not charge or turn on. Very disappointed child on Christmas Day, no offer of apology, but thankfully refunded without issue. Very unhappy when spending hundreds of pounds on an item for it to be in broken and used condition!
December 2022 by Ricardo Gomes
Great shop with such a good range of products for all ages, from before the baby is born, like prams and tech for the baby room, to games for above 16. And very organized.Staff could be more friendly.
October 2022 by Soyful Rahman
Pathetic staff, don?t understand who hires these people. Had to ask 3 times for help before leaving the store with no help
August 2022 by David Cave
Great selection of action figures went in for WWE and AEW ACTION Wrestling figures.
July 2022 by VipersDemons
I?m really into Five Nights At Freddy?s so please add more figures like the ?Nightmare Figures? & the other ones please, I really want the nightmare ones, Furthermore, this is a great shop.
June 2022 by Navdeep Singh
Had brilliant knowledgeable advice from Ellie and also from Chris. Thanks guysP.S which lead to purchase(s).
