March 2024 by Emily Graham
Newsagents and post office. Great friendly local service
November 2023 by Ailish Brennan
Very helpful lady, explaining the process properly. Thank you.
November 2023 by AJRSoperPaintFinishes
Always a great service at this shop and post office great staff thank you ???
November 2023 by nimra mughal
This post office has got pathetic services. Lady working there in glasses is too rude and unprofessional. She is not helpful at all. I had my ist and worse experience there. Post office administration should look onto this matter
November 2023 by Abdul Muqeet
Very poor customer service from the staff.Action should be taken!
November 2023 by Ahsan Butt
Unethical and stupid staff. No customer service and those ladies don?t know a thing about problem solving. Will not recommend anyone to send parcel there
May 2023 by Tobi Sims
They need an actually working phone for one. Called to make an enquiry and was met with a staticky noise of the person who just kept interrupting me as I was trying to explain. The phone is clearly on the fritz there. Ultimately they ended up hanging up on me mid sentence. I work with a post office too, so I get how it can be. But that's just rude.
December 2022 by N Shah
Visited to pay some cash into my account. Got asked 101 questions! Very rude lady behind the counter. Should learn some manners!
August 2022 by Cindi Brown
Always good service here. I had to send some parcels and the lady serving was very, polite, professional and patient with me. I will now make this my post office of choice!
August 2022 by Theresa Moore
Miserable staff! The shop never stays open to 6pm! And the one with the glasses on who works behind the post office is dam right rude!!!!!! If I could I would give zero stars!!
July 2022 by Ed Dill
Customer service shocking - would not take a camera drone as "I don't think Parcel Force will accept". Could not show me any proof or reasons, it appeared to be a hunch. I checked the website myself and there was no issue whatsoever.
April 2022 by Karen Pocock
I've been using this post office for many years, with very kind & helpful staff. However this morning this has all changed, the lady was so unhelpful & not interested. Possibly she is not in the right job.
March 2022 by Elizabeth Beirne
I visited this post office as a customer every day for the last 2 years. Yesterday I was served by Charlotte, who is not only very professional but her standard of customer service to me and to other customers is outstanding. All the staff in this post office are brilliant, but sometimes when you feel that someone always goes the extra mile, they deserve an extra mention. Charlotte always delivers service 'with a smile', always helpful and I often hear her advising customers what options they have for deliveries etc clearly, concisely and efficiently. This branch is a credit to the Post Office.
March 2022 by Hannah K
I have been using this Post Office for months, posting trading cards I've sold on ebay, consistently using the same type of padded envelope, using 2nd Class Signed for small letter postage, which I pre-purchase online.Today I was told that what I'm sending are large letters and I should get a refund and buy large letter labels for the 4 letter I was trying to post.When I explained that this had never been challenged before and all my previous small letters had been accepted with no problem, I was shown that the letters were large because they wouldn't drop through the regular letter hole, in the plastic template guide, using only the force of gravity.When I asked the girl to push it through and pull it from the other side, she refused, saying it has to drop through on its own.Then her colleague joined in, so I had them moaning at me in stereo.When I explained that their approach was frustrating and inconsistent, the girl said "I should be grateful as I was clearly lucky to have gotten away with it before!"Really? I'm lucky to have been given conflicting information by so called experts and made to feel that I'm in the wrong!?They finally accepted one of the envelopes....why, I'm not sure as they were all the same thickness...and I left, feeling humiliated and frustrated.I then went to Runfold Post Office and the lovely lady there, pushed my remaining three envelopes through the small letter template and pulled them out the other side without issue. She scanned the envelopes and issued receipts with a smile and a thank you.Upon checking the Royal Mail website it clearly states "You should be able to place the Letter through the relevant slot in the template bypushing it through with your fingertips and then pulling it gentlyfrom the other side with *relative* ease."You will note there is no mention of gravity being in charge.So thank you, Calverton Road Post Office staff, for displaying total ignorance of the posting rules, how to use the template guide, and a lack of consistency, which I am apparently lucky to have experienced!Runfold Post Office will be my Post Office of choice from now on and the walk will do me good, too!
November 2021 by Zara Bukhari-Shah
The girls are always so helpful and don?t rush you when you?re at the counter. Very efficient and enjoy a quick chat with them while I?m there. Would definitely recommend this post office to friends and family
