March 2024 by Nicola Benton
Shocking!!! Cold, raw and
February 2024 by Sean Kelly
Ordered tandoori hot. Wrong pizza delivered. Tried to call 8 times but didn't pick up. Can't eat tye other pizza so waste of
November 2023 by Lisa Mcgrady
This is a review for the sandy branch.Always 100% fresh lovely food.Staff and drivers are all very friendly and polite and my delivery is never late.10/10 to sandy dominoes
October 2023 by Exercise Together
VOID..VOID !!! If you want good pizzaGo to TGF BIGGLESWADE!!I thought let me try domminos as they seemed like they had a good dealBut it was a MISTAKE!!waste if time and moneyTerrible quality of pizza!! The dough is 100%not fresh ..undercooked and low quality of toppings!! Ordered a customised one ..hardly any mushroom and they couldn't be any thinner !you can't even taste it it's so thin !Horrible crust ..chewy and just not niceCalled to complain and I was told to call customer service!!!Not going back!!!
September 2023 by Voyager45085218294
The staff are ignorant and arrogant with no knowledge of Customer service They are basically thieves and will be reporting them to Trading Standards authorities
September 2023 by Natalie MacPhail
Ordered 2 half and half pizzas on the app on a Friday night and 20 minutes later they were delivered, streaming hot; and the driver was extremely polite and friendly. Don't take too much heed of the low reviews - we have for many years and it is unwarranted! The Cheeseburger pizza is amazing!!
August 2023 by Roger Reed
I am sure that many people enjoy Domini's Pizza. This was my first experience of one. I thought it bore very little relationship to Italian pizza.
June 2023 by jo beard
Dominos supplied a large amount of Pizzas for our work event at Biggleswade Dental Centre, and we couldn?t fault their service! We ordered on the app and the food was all correct and made quickly, especially for a Friday night. Mr Krzysztof and the rest of the team greeted us with a smile and were super helpful. Thankyou Domino?s, 5 star service ??????????
June 2023 by Leigh Chapman
Ordered a vegetarian pizza and after eating two slices discovered tandoori chicken on it. Called to let them know, I was offered the treat of driving back and collecting the correct pizza (whilst my partner eats his or waits for me and then eats a cold pizza), to which I declined, I think asked for a refund so have been told I will be refunded ONE pizza, not two so we can buy something else and eat together nor did he offer to deliver one to me. The guy on the phone had zero customer service skills.
May 2023 by Lewis G D
Half the order didn?t arrive and the delivery driver told me to call to get the rest sent out. Called and was told it wouldn?t be worth their time delivering so would refund. Refund never arrived despite calling following week.
May 2023 by Tara Young
Won't be ordering again, pizza dry as anything, no marinara sauce on base. Disgusting.
April 2023 by Dominic Kai
Ordered last week. On arriving to pick up, order was ready, except it was missing an item. Employee tried to say I was wrong and hadn?t ordered that item, even though I clearly had from the order price. So the had to wait nearly 10 minutes more whilst the rest of my order sat there. Hardly fresh once finally home.
On getting home, discovered my pizza was completely wrong as well. Called up and was told I?d have to come down to get the correct pizza. In which tone the side orders were then on their way out.
Terrible experience and terrible service from the staff on that evening.
April 2023 by Nova Bridger
Ordered food at 7pm. 2 hours later it still had not arrived. I called them up, and they said it's out for delivery. I asked for a refund and they said they'll give it to me (still yet to receive that as of writing this). The delivery tracker was also broken, because, as the man on the phone said, "it can't handle with how busy we are" - with all due respect you are one of the country's most popular pizza chains. Your tracker should be able to handle this amount of people.I get that it's really busy on Saturdays, but even still, my address is in Biggleswade. A 10/15 minute drive from Dominos.. Regardless of business, it still shouldn't take 2+ hours for it to be delivered a 15 minute drive away. It's 22:41 as I'm writing this, and the food still hasn't been delivered.It's baffling and disgraceful that a company worth millions, if not billions, can be so tremendously bad at the one thing they're supposed to be good at.
April 2023 by Sam Killip
PLEASE AVOID, USE PECOROS OR BLAZE INSTEAD.Absolutely miserable experience.Last used this branch about 3-4 years ago and I figured it may have improved since. Maybe I should have read the other reviews first.Placed an order for delivery through the app, order was confirmed at 19:25, followed by an order delivered notification 25 mins later - I had not received my delivery.I placed a call the the branch and a very helpful sounding young lady assured me that the food was on the way, the notifications can be estimated and that I will receive the delivery shortly.A further 20 minutes after that and there still was no food so I called again. This time I spoke to a gentleman with little to no customer service technique. This time I am informed the food only left a couple of minutes ago and will turn up in the next 5. I tried to explain that I'd already been told this prior but he evidently had no interest in listening, quickly palming me off before I had chance to raise any more of a complaint.The food did turn up a short while after but it was barely warm, the cheese was already congealed and the box had absorbed any moisture out of the pizzas. As for the "loaded" wedges... Well, look at them.I will not be using Dominos Biggleswade again and heavily advise anyone reading this to do the same.How this branch is still open, I honestly don't know.
April 2023 by Andrew Burnett
Ordered an hour and quarter ago and still no sign of the order. App said it was delivered 45 minutes ago. Store just Brush it off and hang up on you when asking where the order is. Has happened a number of times, giving up with using this branch, truly dire customer service. If its a franchised branch I hope the franchisee looks at all these reviews and takes serious action.
