January 2023 by Martijn
Hands down the best support experience I've ever received. Professional from start to finish, (from the initial response from a support ticket to sending a beautifully printed fuji return box for me, to the repair itself (on an out of warranty item suffering a well known issue) to using DPD to ship the products - I'm deeply impressed. Thank you Fujifilm!
January 2023 by Google user
Hands down the best support experience I've ever received. Professional from start to finish, (from the initial response from a support ticket to sending a beautifully printed fuji return box for me, to the repair itself (on an out of warranty item suffering a well known issue) to using DPD to ship the products - I'm deeply impressed. Thank you Fujifilm!
December 2022 by Noel Jenkins
Exceptional service from Fujifilm who repaired and cleaned my much abused XT2 on the day they recieved it AND dispatched back the same day. A four day turnaround the week before Christmas and got back what looks like a new camera. Really happy with the service centre.
November 2022 by Richard H
Fuji received my camera on Monday and notified me as soon as they received it, notified me on Wednesday that it had been dispatched and I received it Thursday morning at 10.40. the repair they did made my camera look like new. That's what i call incredible service and customer care, well done Fuji and thank you.\\n4 years on and a problem with a different camera, had a great conversation with Albert on Tues, return boxes and labels were delivered to me on Wed morning, back in the post to them same day, received an email and text at 9am Thurs saying received, email and text the same afternoon saying repair was being dispatched, email received this morning Fri saying 9-10 am, DPD arrived at 9.30am, what a service, absolutely brilliant Fuji. Basically 48 hrs, beats all the competition hands down.
May 2022 by George Cochrane
Albert was fantastic in getting my X-T200 camera repaired very quickly and with wonderful results. It's great to be able to talk it through on the phone and understand the process before proceeding. UK Fuijfilm camera owners can sleep easy knowing there are support people like Albert around to help!
January 2022 by Mohammed A Malik
What a great bunch of guys. My 50-230mm lens had dropped and rear plate had snapped. I contacted Fujifilm service engineers and explained the situation. They sent me a pre paid box very well padded. I sent it in and lo and behold a week later I'm connecting my lens back on my camera and its wonderful again so thank you Fuji, you guys rock. P.s it didn't cost an arm and a leg either. I will definitely recommend.
March 2021 by Sanjeev Kumar
I use to work there, I enjoyed my job, unfortunately got sacked 12 years ago.
September 2020 by S Matthews
I am a camera lover with loads of Canon and Nikon kit, but my Fujifilm X-T1 is easily my favourite camera. Lightish, smallish and with pleasingly tactile high quality manual controls if manual control is what you prefer (I do!), and produces great photos.A few weeks ago I somehow clicked 'toy mode' and all the photos were heavily vignetted. I emailed Fujifilm some sample photos and they replied within a few hours, explaining how to get out of toy mode.So, a great camera with great back-up from Fujifilm UK.
March 2020 by Alex Jones-Wolsey
Great products backed by truly world class UK support & servicing. Recent camera repair was completed in astonishingly quick timeframe. Received notifications throughout the process and the camera was returned in pristine condition via 1hr slot courier only 1 week later! Wouldn?t hesitate to recommend Fujifilm products to either amateurs or professionals. Amazingly efficient service!
