October 2023 by Deni Cathrin
The worst experience i?ve ever done. I came so many times and one of the member from EE was a guy who wanted to finish asap the conversation, with a very bad posture and with the jeans very down I could see his underwear which is disgusting for a member. He could not help me at all . He doesn?t need to be there anymore it is just awful.
October 2023 by Ken Wright
Always helpful and knowledgeable
September 2023 by Victoria Nicolaou
Such kind and patient staff
August 2023 by Jordan King
I went to Bedford EE to sort out my contract as it was ending. A big shoutout to Omar as he was incredibly helpful and had such amazing customer service! We got everything sorted and he helped to find me the right sim only contract!
May 2023 by Noway15z
The staff member i spoke to was pastronising and unhelpful, my issue was not resolved and was an unpleasant experience. I will be finding a different and more useful branch to deal with.
May 2023 by Marcin G?bka
1/5 EE staff speaking on phone on laud, more interested in what her friend had to say, look like high or smth. Did not resolve issue.
February 2023 by Claire Hills
Very helpful and good service
February 2023 by Pennyj Ridler
Went it as needed help with my phine man was really helpful even let me.charge my ohine which was a bonus. The man had young kids was great to chat with so thanks.
January 2023 by Ray Mond
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January 2023 by Ali M
One of the worst on the list.I got continuous disconiction in my broadband, so I phoned EE, then after few days of checking and refreshing the sent Engineer for checking cables, they found faulty cable and apologized for improper service and promised to change cable within 3 weeks, they failed to change cable in three weeks, it took 6 weeks, month and half, and they run test and said all fine, after that internet kept disconnecting, I spoke to them again, they inssest that every thing fine, it took long time before they accept to run another test, so Engineer came and checked and foynd another faulty cable, and agin they promised to lay another cable within 22days, with this situation I found that I can not continue my contract and I need to find another provider, and when it came to termenate my contract they put penalty for early termination equal to 5 month bill. and line still faulty.Also they told me: By placing a cancellation you are agreeing for EE to disconnect your current service meaning you will not be able to access the internet or make landline phone calls. We cannot reverse a cancellation order. Are you happy to proceed? I said yes, they said: we have requested for your account to be cancelled with immediate effect and in the following hours you will not be able to use your service. Although the cancellation is immediate there is a lot of work that goes on behind the scenes and it will take 10 days to remove our broadband technology. Until we have completed this you will be unable to place an order with a new provider for a broadband service.I asked them what the meaning of "remove our broadband technology" they could not explain, the reality there is permenant connection in house, so either to connect or not connect, and their are no removal for any think, unless they mean the order they send to technical team to disconnect service, but even so I am still surprised how it might take 10 days.Then they said the "early contract termination fees to your final bill will be £151.15". they claimed this amount while my monthly bill was £28. This is my happy experience and lovely days with EE.
December 2022 by Sarah Casling
Had an awful experience today from one of the customer advisors. They were dismissive and not helpful at all. They didn?t take the time to understand the issue or that we had been told to go there by EE customer service. They just said they would have told us what we needed to bring. If they had tried to help us rather than just dismiss us it would have been a different experience. Went into another phone shop by mamma conchetta who couldn?t have been more helpful and has helped us solve the issue.
December 2022 by Ian Hamilton
Very happy with the service Chris that helped with my phone very grateful 10 out of 10
November 2022 by Neil Lanham
Good understanding staff who always advises you correctly
October 2022 by Karate Kid
Good, you get good service if you don't mind a wait
October 2022 by Sue Kemp
I love EE, the staff are friendly and go out of their way to help you and your bank balance - Thank you EE
